Store Policy

Shipping Fees
Shipping is free within the USA, Canada, EU, and UK for all orders placed on our web store. Shipping to most other countries is also free, though some may have a flat rate shipping charge that varies depending on country. During the checkout process you can select your country to see the shipping cost.

Ship From Location
Orders from customers in the USA and Canada will ship from our San Diego, CA location. Orders from customers in the EU will ship from our EU warehouse in Ireland. Orders from customers in the UK will ship from our UK distributor, near London. Orders from customers in select other locations will ship from our local distributor in that region. Other international orders ship from our San Diego location.

Import Duties & Taxes
For orders from the USA, sales tax is charged only for customers in California.

For orders from the EU and UK, VAT will be charged at the time of purchase (unless a registered VAT number is provided). No import duties will be due, as the order will be fulfilled from stock already located in your region.

For orders from Canada, sales tax is not charged during checkout. Instead, sales tax will be collected by the shipping carrier before delivery (we typically ship to Canada via USPS).

Sales outside of North America and Europe may require the payment of import duties and taxes. These are not charged during checkout. These are the responsibility of the customer and will be collected by the shipping carrier in most cases (we typically ship internationally via DHL). Please be aware of your country’s import duty and tax rates before you order.

Returns
You have 30 calendar days to return an item from the date it was delivered. It must be returned to the same location where it originally shipped out from (see “Ship From Location” above). You are responsible for return shipping costs and products must be returned in like-new condition to avoid any charges. Returns that are in less than new condition or missing components may be subject to a reasonable restocking fee up to 15%. Any shipping or payment processing fees paid will not be refunded. Please contact us for an RMA number before sending in any returns.

Warranty
Please see our Warranty page for details.

Country not listed?
If you country is not listed as available in the store, please contact us and we will work with you.