Don’t forget to check out our User Guides for detailed info on various topics.
If you are attempting to complete the Wi-Fi Setup steps but your network isn’t showing up when you hit “Scan”, here are a few tips and things to watch out for:
Your DynaMount should be able to connect to most typical Wi-Fi routers (assuming it is 802.11 b/g/n compatible, which most are). If you can’t get it to connect while completing the Wi-Fi Setup steps, here are a few things to try:
IMPORTANT! Please note the location of the SETUP button in the photo below. Take care to not confuse this with the RESET button, which is right next to the DC power jack.
There are several options for improving the Wi-Fi signal strength in the area you plan to use your DynaMount. Here are a few things to try:
There are products out there called Wi-Fi “range extenders” that can be great tools for controlling your DynaMounts from greater distances than what’s possible with a single router. However, special care must be taken in how they are configured.
In most cases, what is desired is having a computer connected to the primary Wi-Fi router and the DynaMount farther away and connected to the range extender. The problem is, most off-the-shelf range extenders are fake repeaters: in their default settings they function as their own DHCP server (assigning IP addresses) rather than leaving this for the primary router to handle. This puts them (and all devices connected to them) on a different subnet from that of the primary router. With this type of setup, both the computer and DynaMount would have to be connected directly to the range extender for communication to work, which may defeat the purpose of using the range extender.
To achieve the desired functionality (computer connected to router, DynaMount connected to range extender), your primary Wi-Fi router must be configured to function as the only DHCP server. This typically requires the range extender to have all DHCP turned off and to be connected via ethernet cable to your primary router. So make sure you get a range extender with an ethernet connection available. It is also recommended to assign a different network name and/or password to your range extender versus the primary router to ensure the DynaMount doesn’t still inadvertently connect to the farther away router. Please review information from the manufacturer of your specific range extender for instructions on configuring these settings.
Some of our customers have highly recommended the Ubiquiti Wi-Fi System as a great option. If you find any others that work well for you please let us know so we can share the info!
Here are a few different things to try if you can’t get your computer or mobile device to connect to the “DynaMount-XXXX” Wi-Fi network created by your DynaMount while in Wi-Fi Setup mode (blinking blue LED):
A blinking blue LED means your DynaMount is in “Wi-Fi Setup” mode. Before your DynaMount can be controlled over Wi-Fi it must be configured to connect with your home/studio Wi-Fi network. Please review our Wi-Fi Setup Guide for instructions to get connected.
This means it is trying to connect to your Wi-Fi network. Your DynaMount will not respond when the LED is blinking green fast.
If it continues blinking green for a long time it may be having trouble connecting. In this case, please review the troubleshooting tips for “My DynaMount won’t connect to my Wi-Fi network” found elsewhere in this guide.
Here are some steps to try if your DynaMount is “breathing” green (connected to Wi-Fi) but not responding when you try to control it from one of the apps:
If your DynaMount is unable to stay connected to your network for an extended period of time and/or the connection keeps dropping suddenly, this may be a “dual-band” Wi-Fi router issue.
Quite a few modern routers are dual-band meaning they have both 5GHz and 2.4GHz frequency bands. DynaMounts will only work on 2.4GHz. Typically these routers come set where each band has a slightly different network name like “My-Network” and “My-Network-5G” so it’s easy to just connect the DynaMount to the regular/2.4GHz band. But sometimes if both the 2.4GHz and 5GHz networks have the same network name and password then the router will try to automatically bump devices up to the 5GHz band if it thinks it will speed things up. When it tries to bump up the DynaMount to 5GHz it will mess up the connection, and possibly cause the DynaMount to restart.
The solution is simply to make sure your 2.4Ghz and 5Ghz networks are set to have different names and/or passwords.
Each sliding platform on your DynaMount rolls along the rail using four wheels. Two of these wheels use “eccentric spacers” which can be adjusted to remove any wiggle or play between the sliding platform and the rail. Here are the steps to adjust them:
It is normal for the motors to get very warm. They typically operate around 104-122°F (40-50°C), though depending on several factors this may fluctuate. While it may be counter-intuitive, the motors use a similar amount of power when stationary as when moving. This is necessary to achieve the required “holding torque” to keep your microphone locked in position. Motors getting warm does not affect the functionality of the device. Caution should be used when handling the device while plugged in and for a short period after being powered off, although in most circumstances it is easy to carry the device without directly touching any motor.
To remove a DynaMount from your profile, press and hold on the device name in the “Your Devices” list. The Device Setup window will appear; scroll to the bottom of this window and you will see the “Delete Device” button.