• Here are a few different things to try if you can’t get your computer or mobile device to connect to the “DynaMount-XXXX” Wi-Fi network created by your DynaMount while in Wi-Fi Setup mode (blinking blue LED):

• Unplug the DynaMount, wait 10s, then plug it back in to restart and try again.
• If resetting your DynaMount didn’t help: 1) completely turn off Wi-Fi on your computer or mobile device, 2) reboot the DynaMount again, 3) wait for the LED to begin blinking blue, 4) turn the Wi-Fi on your computer or mobile device back on, 5) try to connect to the “DynaMount-XXXX” network again.
• If you are using an OSX computer: from the Wi-Fi menu select “Join Other Network”, then select “Show Networks”. Make sure the “DynaMount-XXXX” network is showing up in this list. If it does show up, try to connect to it from this window. If it does not show up in this list of networks, restart your DynaMount and try again.
• If you are still unable to connect to the network, try connecting from a different computer or mobile device.
• Make sure no other devices are connected to the “DynaMount-XXXX” network (or are attempting to connect), it can only handle one connection at a time.
• If there is a nearby computer or mobile device that has the “DynaMount-XXXX” network stored as a saved network it may connect automatically without you knowing. This could be blocking you from connecting with the intended computer or mobile device.

If you are attempting to complete the Wi-Fi Setup steps but your network isn’t showing up when you hit “Scan”, here are a few tips and things to watch out for:

• Make sure your DynaMount is positioned close to your Wi-Fi router during the setup process. If it is too far away, your network may not show up during the scan.
• If your Wi-Fi network doesn’t require a password it may not show up during the scan. Your DynaMount will only work on a network that requires a password.
• Try closing all other applications that are running on your computer/phone, and then attempt the Wi-Fi Setup process again. Other running applications may be attempting to use the internet (possibly in the background), and if this occurs while your computer/phone is connected to the “DynaMount-XXXX” network during a scan it can cause an error.
• If your computer is connected to another network via Ethernet cable, this may need to be temporarily disabled/unplugged before connecting to the “DynaMount-XXXX” network for the Wi-Fi Setup process to complete successfully.
• If you are attempting to complete the Wi-Fi Setup steps from a phone, try temporarily disabling Mobile Data on the phone, so that Wi-Fi is the only active network connection.
• Check if your router is using the older WEP security protocol. If it is, please see important information in “WEP security” section elsewhere in this Troubleshooting guide.

• Your DynaMount should be able to connect to most typical Wi-Fi routers. If you can’t get it to connect while completing the Wi-Fi Setup steps, here are a few things to try:
  • Move the DynaMount closer to your Wi-Fi router then reset the DynaMount and try again.
  • If moving your DynaMount closer to the router fixes the issue, lack of Wi-Fi signal strength is the problem. Please review the tips for improving the Wi-Fi signal strength found elsewhere in the Troubleshooting guide.
  • If the LED on your DynaMount is blinking green fast, press & hold the SETUP button on your DynaMount for 5s to clear out all Wi-Fi credentials and run through the Wi-Fi Setup steps again (double-checking that you are entering your password correctly).
    • Please note, if your DynaMount is blinking green, the SETUP button may not respond right away. After you’ve held it for 5 seconds and released it, it may take up to 15 seconds to restart.
  • Still not connecting? Check if your router uses the WEP security protocol (you can usually find this info by looking at the network details from your computer). If it uses WEP, please see important connection information in the “WEP security” section elsewhere in this Troubleshooting guide.
  • Try completing the Wi-Fi Setup steps from a different computer/phone.
  • Try restarting your Wi-Fi router. Then restart your DynaMount and complete the Wi-Fi Setup steps again.
  • Try connecting to a different Wi-Fi router.

  TIP! Please note the location of the SETUP button in the photo below.

  

Your DynaMount can connect to a Wi-Fi router that uses the older WEP security protocol, it just takes a couple extra steps.

If possible, the best solution may be to update your router’s security protocol to WPA or WPA2. They are newer and more secure, in addition to simplifying the connection with your DynaMount.

Connecting to a Wi-Fi router with WEP security:

During the Wi-Fi Setup process, when entering your Wi-Fi password there are four extra digits you need to apply to the beginning of your password. In addition, your password must be converted to hexidecimal.

Combined, your password entry will contain:

• The index of the WEP key (0-3).*
• The length of the key, typically 5 bytes
• The password/key itself (converted to hex format)

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Example 1:

If your Wi-Fi password is “apple” (without the quotes):

1. We must first convert “apple” to Hexadecimal. (here is an online converter)
2. In the online converter, type “apple” in the box where it says “Text (ASCII/ANSI)”, hit Convert, and then copy what it says from the “Hexadecimal” box.
3. Paste it into any text editor (Notepad, TextEdit, etc)
4. Remove all spaces from the pasted value, and convert any letters to uppercase
5. We are left with: 6170706C65
6. To the beginning of that we need to add two digits representing the length of the key (in bytes). Standard 64-bit WEP uses a 40 bit key, which is 5 bytes, so we need to add “05” to the beginning giving us: 056170706C65
7. Now, to the beginning of all that we need to add two digits representing the key index. You should see the index listed if you look at the network details from your computer.* In our case the index is 0 so we add “00” (the only other possible values are 01, 02, 03). Adding “00” to the beginning gives us: 00056170706C65

So, the actual value typed in for the password “apple” with index 0 is: 00056170706C65

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Example 2:

If your Wi-Fi password is “echos” (without the quotes):

1. We must first convert “echos” to Hexadecimal. (here is an online converter)
2. In the online converter, type “echos” in the box where it says “Text (ASCII/ANSI)”, hit Convert, and then copy what it says from the “Hexadecimal” box.
3. Paste it into any text editor (Notepad, TextEdit, etc)
4. Remove all spaces from the pasted value, and convert any letters to uppercase
5. We are left with: 6563686F73
6. To the beginning of that we need to add two digits representing the length of the key (in bytes). Standard 64-bit WEP uses a 40 bit key, which is 5 bytes, so we need to add “05” to the beginning giving us: 056563686F73
7. Now, to the beginning of all that we need to add two digits representing the key index. You should see the index listed if you look at the network details from your computer.* In our case the index is 1 so we add “01” (the only other possible values are 00, 02, 03). Adding “01” to the beginning gives us: 01056563686F73

So, the actual value typed in for the password “echos” with index 1 is: 01056563686F73

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*The only possible values to enter for the index are “00”, “01”, “02”, or “03”. Note that it is possible when looking at your network details that the index may be labelled on a 1-4 scale, whereas what is needed here is a 0-3 scale. If this is the case, just subtract 1. For example, if the index is listed as 4 subtract one to get 3, and so “03” would be used for the index value.

When setting up your DynaMount to work on more complex networks (across subnets, corporate networks, etc.) it may be helpful to know your DynaMount’s MAC (Media Access Control) address.

If the DynaMount is already connected to your Wi-Fi network, the easiest method for looking up the DynaMount’s MAC address may be to open your Wi-Fi router’s admin panel. Where the “Connected Devices” are listed, locate the DynaMount and it will likely display the MAC address here. (In the Connected Devices list, look for a device with “Broadcom”, “Universal Scientific Industrial” or something similar in its name, this is your DynaMount).

Otherwise, here are the steps to determine the MAC address:

1. Power up your DynaMount.
2. Once it is in Wi-Fi Setup mode (blinking blue LED), connect to the “DynaMount-XXXX” Wi-Fi network using your computer.
3. Once connected to “DynaMount-XXXX”, do one of the following depending on your computer system:

OSX Computers

• Option-Click on the Wi-Fi icon in the top bar of your computer screen
• It should list details of the access point you are connected to (which is the DynaMount)
• Where it says BSSID, this is the MAC address of the DynaMount

Windows or OSX Computers

• Open up your Command Prompt (Windows) or your Terminal (OSX)
• Type in:   arp -a | grep 192.168.0.1
• It may only take a few seconds, but possibly up to 1 minute or more for response
• It should then list a few details including the MAC address of the DynaMount

There are products out there called Wi-Fi “range extenders” that can be great tools for controlling your DynaMounts from greater distances than what’s possible with a single router. However, special care must be taken in how they are configured.

The Problem With Range Extenders

In most cases, what is desired is having a computer connected to the primary Wi-Fi router and the DynaMount farther away and connected to the range extender. The problem is, most off-the-shelf range extenders are fake repeaters: in their default settings they function as their own DHCP server (assigning IP addresses) rather than leaving this for the primary router to handle. This puts them (and all devices connected to them) on a different subnet from that of the primary router. With this type of setup, both the computer and DynaMount would have to be connected directly to the range extender for communication to work, which may defeat the purpose of using the range extender.

The Solution

To achieve the desired functionality (computer connected to router, DynaMount connected to range extender), your primary Wi-Fi router must be configured to function as the only DHCP server. This typically requires the range extender to have all DHCP turned off and to be connected via Ethernet cable to your primary router. So make sure you get a range extender with an ethernet connection available. It is also recommended to assign a different network name and/or password to your range extender versus the primary router to ensure the DynaMount doesn’t still inadvertently connect to the farther away router. Please review information from the manufacturer of your specific range extender for instructions on configuring these settings.

Some of our customers have highly recommended the Ubiquiti Wi-Fi System as a great option. If you find any others that work well for you please let us know so we can share the info!

There are several options for improving the Wi-Fi signal strength in the area you plan to use your DynaMount. Here are a few things to try:

• The simplest thing is to physically move your Wi-Fi router. In many situations, the router is located right near your computer but far from where the DynaMount will be. Try moving the router to a location further from your computer but closer to your DynaMount.
• You can use a Wi-Fi “range extender” (see important information in “range extender” section elsewhere in this Troubleshooting guide).
• Similar to range extenders, it is possible to connect a second Wi-Fi router to your primary Wi-Fi router (typically with an Ethernet cable) to extend the range of the network. Essentially the primary router can be configured to function as the DHCP server (assigning IP addresses) and the secondary router setup simply as an access point (AP) with all DHCP turned off. The exact process will vary depending on which routers you are using, please review instructions for connecting multiple routers provided by the manufacturer(s) of your Wi-Fi routers.
• With gen2 DynaMounts, you always have the option of using Ethernet instead of Wi-Fi!
• To improve range you could always invest in a new high-end Wi-Fi router.
• For more advanced options, contact an IT professional.

Sometimes it is desirable to create a network in your studio/home that consists of several wireless Access Points (APs) or nodes spread around the building, instead of a single Wi-Fi router. This setup is known as a “mesh network” and can help for example with ensuring a strong signal even in far corners of the building, but there are potential issues to be aware of when trying to control a DynaMount over Wi-Fi on a mesh network like this.

NOTE: A true “mesh network” is not the same as simply plugging a Wi-Fi “range extender” into your router. For info specifically related to “range extenders” please see the section on this elsewhere on this page.

The Problem When Using A Mesh Network

In most cases, every wireless Access Point in a mesh network uses the same Wi-Fi network name and password. This allows some devices like laptops and phones to “hop” from node to node selecting the one with the strongest signal at a given moment. Unfortunately, the processor running on a DynaMount is not nearly as powerful as the one in for example an iPhone, and the DynaMount is not designed to hop across APs like this.

The problem is that every time the DynaMount is booted up, it will connect with only the *first* AP it encounters with the configured network name/password. If there is more than one AP within range (for example one nearby with strong signal and another farther away with weak signal), it is impossible to know which AP the DynaMount will connect with when it boots up! It may connect with the closer AP on one boot and have a nice strong connection, but then the next boot it may connect with the farther AP with weak signal which may lead to dropped connections and timeout errors in the app.

The Solution

There are a few potential solutions we recommend trying:

1. If possible, you can consider using a hard-wired Ethernet connection to your DynaMount, instead of Wi-Fi. This feature is only available on Gen2 DynaMount models, but completely avoids any issues with wireless signal strength, and the Ethernet cable can be up to 100m long.
2. You can try placing one AP close to the DynaMount, and ensure all other APs are placed much farther away, out of range. It is impossible to say an exact distance because it depends on wall thickness, etc. But the goal is ensuring each time the DynaMount boots up there is only a single AP within range, so it always connects with this one for a strong signal.
3. Depending on your particular modem or primary router (the gateway to the broader internet for your entire mesh network), some allow you to configure a different network name/password for the primary router than the rest of the mesh network. For example, you could have the primary router located near the DynaMount with network name My_Primary_Network while all the mesh APs are configured with a different network name My_Mesh_Network. The DynaMount could be configured to connect only to the primary router, ensuring a strong signal, while leaving the rest of your mesh network intact.

You cannot simply select “Create Network” on your Mac and then connect your DynaMount to it via Wi-Fi, because this feature on Mac creates an unsecured network (no password) and the DynaMount requires a secured Wi-Fi network.

However, it is possible to broadcast a secured Wi-Fi network from your Mac and use it to control your DynaMount without the need of a separate Wi-Fi router by following these steps:

1. Connect your Mac to your modem using an Ethernet cable
2. Go to System Preferences > Sharing > Internet Sharing
3. “Share your connection from”: Ethernet
4. “To computers using”: Wi-Fi
5. Click “Wi-Fi options” to assign a Wi-Fi network name and password of your choosing
6. Turn Internet Sharing on
7. Your Mac will begin to broadcast the new secured Wi-Fi network
8. Now, open up the DynaMount mobile app on your phone (since you cannot complete the Wi-Fi Setup process from your Mac while simultaneously broadcasting the new network)
9. From our app on your phone, complete the usual Wi-Fi Setup steps to connect the DynaMount to the secured Wi-Fi network now being broadcast from your Mac
10. Your DynaMount is now connected wirelessly to your Mac and can be controlled from our Mac app!

If this does not suit your needs but you still would like to control the unit without any separate router, you could try connecting an Ethernet cable directly between your computer and DynaMount (see important steps elsewhere on this page), or you could use a “mobile hotspot” from your phone to serve the place of a Wi-Fi router.

It is recommended whenever possible to connect your DynaMount (via Ethernet or Wi-Fi) to a network that features a router. Routers handle the complex stuff behind the scenes like assigning IP addresses to each device on the network, and allow you to surf the web while controlling multiple DynaMounts without breaking a sweat. That being said, sometimes you may not have that networking gear available, or it is desired to simply plug an Ethernet cable directly between your computer and the DynaMount.

It is possible to control a gen2 DynaMount with a direct Ethernet connection like this, but it requires some important configuration steps on your computer (see below) to work properly. It is also worth noting that you cannot for example use Wi-Fi on your computer at the same time as controlling a DynaMount via direct Ethernet connection this way.

Mac Computers

1. To begin, your DynaMount should be powered OFF and the Ethernet cable not yet plugged in
2. On your Mac, go to System Preferences > Sharing > Internet Sharing
3. “Share your connection from:” Ethernet
4. “To computers using”: Ethernet
5. Turn internet sharing on
6. Then, go to System Preferences > Network > Ethernet
7. Configure IPv4: Manually
8. Assign the computer a valid IP address, for example 192.168.10.2
9. Subnet mask: 255.255.0.0
10. You can leave the Router input blank
11. Click Apply
12. Now, connect an Ethernet cable between the DynaMount and computer
13. Power up the DynaMount.
    • If it was connected via Ethernet on the previous power-up, it will default to Ethernet control automatically.
    • If the DynaMount was NOT connected via Ethernet on the previous power-up, you must hold down the SETUP button during power-up (as described in the Ethernet Setup guide) so it knows to connect via Ethernet.
14. The DynaMount will now connect and be discoverable from our Mac app running on the computer!

Windows Computers

NOTE: Since a Windows computer will not automatically assign the DynaMount an IP address when it is connected directly to it with an Ethernet cable, the DynaMount will be using a fallback static IP address (see instructions below).
NOTE: The below instructions only work with gen2 DynaMounts that are running firmware version 21 or higher, since this is when an Ethernet fallback static IP address option was introduced. If your gen2 DynaMount is running an earlier firmware version, please update it first.

1. To begin, your DynaMount should be powered OFF and the Ethernet cable not yet plugged in
2. On your Windows computer, go to Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings
3. Right-click on your available Ethernet/LAN connection, then select Properties
4. Click on “Internet Protocol Version 4 (TCP/IPv4)”, then select Properties
5. Select “Use the following IP address”
6. In the “IP address” field, enter a valid IP address that begins with “192.168.0”, for example 192.168.0.14
   • NOTE: All gen2 DynaMounts have a set fallback static IP address (when no DHCP is available) for Ethernet connections of 192.168.0.27, so your computer must have an IP address in this same “192.168.0” subnet.
7. In the “Subnet mask” field, enter 255.255.255.0
8. Leave the other fields blank
9. Click OK
10. Uncheck the “Internet Protocol Version 6” field, since only IPv4 is needed.
11. Click Close
12. Back on the Network Connections list, right-click on and select Disable for all other network connections (e.g. Wi-Fi), so that only the one Ethernet connection is enabled on your computer
13. Plug an Ethernet cable (cat6 ideally) between your computer and the gen2 DynaMount
14. IMPORTANT: On each boot the DynaMount must be told to use the fallback static IP address for Ethernet. Power up the DynaMount by plugging it in, then while the DynaMount is still booting up (slow breathing white LED for the first ~8 seconds) press and hold down the SETUP button using a pen/pencil.
15. Continue to hold the SETUP button until the LED turns yellow (it will first turn orange and then blue), then release it. When the SETUP button is released while the LED is yellow, this tells the DynaMount to connect via Ethernet using the fallback static IP address, which is necessary for a direct Ethernet connection to a Windows computer
16. Once the button is released, the LED on the DynaMount will turn light blue indicating it is now running in Ethernet mode
17. If everything was done correctly, the DynaMount will now be discovered in the app running on the Windows computer and ready to go!

Is the LED blinking blue?

A blinking blue LED means your DynaMount is in “Wi-Fi Setup” mode. Before your DynaMount can be controlled over Wi-Fi it must be configured to connect with your home/studio Wi-Fi network. Please review our Wi-Fi Setup Guide for instructions to get connected.

Is the LED blinking green fast?

This means it is trying to connect to your Wi-Fi network. Your DynaMount will not respond when the LED is blinking green fast.

If it continues blinking green for a long time it may be having trouble connecting. In this case, please review the troubleshooting tips for “My DynaMount won’t connect to my Wi-Fi network” found elsewhere in this guide.

Is the LED “breathing” green slowly?

Here are some steps to try if your DynaMount is “breathing” green (connected to Wi-Fi) but not responding when you try to control it from one of the apps:

• Make sure that your controlling device (computer, mobile phone, etc.) is connected to the same Wi-Fi network as your DynaMount.
• Click on the “🔍LAN” button in the top of the app window, then click on your DynaMount’s name in the “Your Devices” list and try again.
• If you are using something like a Wi-Fi “range extender”, special care must be taken in how it is set up to work with your DynaMount. Please review the “range extender” tips found elsewhere in this Troubleshooting guide.
• Try moving the DynaMount closer to your Wi-Fi router and try again. You may want to move your Wi-Fi router to be closer to the location where you plan on placing your DynaMount. Even if the LED is breathing green, it’s possible it could be right on the limits of its range and having trouble receiving commands.
• If moving your DynaMount closer to the router fixes the issue, please review the tips for improving Wi-Fi signal strength found elsewhere in the Troubleshooting guide.
• If it is still not responding, check to make sure that you don’t have any client isolation firewalls setup on your network (this is common on guest networks used at some businesses, airports, etc.). Look through your router’s settings for something called “Peer To Peer Blocking”, “Guest Network”, “AP Isolation”, “WLAN Partition” or similar and try disabling this setting.
• Try running through the Wi-Fi Setup steps again to connect your DynaMount to a different Wi-Fi router.

If your DynaMount is unable to stay connected to your network for an extended period of time and/or the connection keeps dropping suddenly, here are the three most common culprits:

1. Wi-Fi signal strength. If the Wi-Fi router is close enough where the DynaMount is able to connect, but far enough where the signal is weak, this can lead to dropped connections.
2. Mesh networks. If you are using a wireless mesh network, it can vary from boot to boot which Access Point the DynaMount happens to connect with, which can lead to a poor connection randomly on some boots. Please see the specific section on “mesh networks” elsewhere on this page.
3. Dual-band issue when some Wi-Fi routers share the exact same network name/password for both bands 2.4GHz and 5GHz. See below for details.

The Problem When Sharing A Single Network Name/Password Across Both Bands (2.4GHz & 5GHz) Of A Wi-Fi Router

Most modern routers are dual-band meaning they have both 5GHz and 2.4GHz frequency bands. DynaMounts will only work on 2.4GHz. Typically these routers come set where each band has a slightly different network name like “My-Network” and “My-Network-5G” so it’s easy to just connect the DynaMount to the regular/2.4GHz band. But sometimes if both the 2.4GHz and 5GHz networks have the same network name and password then the router will try to automatically bump devices up to the 5GHz band if it thinks it will speed things up. When it tries to bump up the DynaMount to 5GHz it will mess up the connection, and possibly cause the DynaMount to restart.

The solution is simply to make sure your 2.4Ghz and 5Ghz networks are set to have different names and/or passwords.

If you notice the X2-R Micro emitting a sustained buzzing sound or resetting itself repeatedly when powered via PoE, the issue is most likely that a beefier Switch/Injector is needed. We have observed some low-cost PoE Ethernet Switches that do not provide enough power for the X2-R Micro to run properly. While the X2-R Micro uses 15W PoE (IEEE 802.3 af), we recommend you use an Ethernet Switch or Injector rated for 25.5W “PoE+” (IEEE 802.3 at), as these will always have the ability to provide adequate power.

Each sliding platform on your DynaMount rolls along the rail using four wheels. Two of these wheels use “eccentric spacers” which can be adjusted to remove any wiggle or play between the sliding platform and the rail. Here are the steps to adjust them:

• You will need a 10mm wrench. These can be purchased from most local hardware stores and online tool retailers.
• Each eccentric spacer has a small visible notch on one side.
• To tighten, use the wrench to rotate the eccentric spacer so that the notch moves towards the rail. (Notch facing the rail = maximum tightness)
• Adjust each side evenly in small increments and just enough so that it no longer wiggles, but no tighter.
• If adjustments made to the eccentric spacers don’t seem to be lasting, it may also be necessary to tighten the screws that hold the wheels onto the sliding platform.

It is normal for the motors to get very warm, although generally the gen2 models run cooler than gen1 models. While it may be counter-intuitive, the motors use a similar amount of power when stationary as when moving. This is necessary to achieve the required “holding torque” to keep your microphone locked in position. Motors getting warm does not affect the functionality of the device. Caution should be used when handling the device while plugged in and for a short period after being powered off, although in most circumstances it is easy to carry the device without directly touching any motor.

To remove a DynaMount from your profile, in the app go to Device Settings (gear icon) > General Settings > scroll down part way and you will see the “Delete Device” button.